telecom field engineer resume

Telecom Project Manager CV Must-Haves What Does Telecom Project Manager Do? Telecommunications Engineer Resume Examples Telecommunications Engineers create and install equipment needed for various transmissions, like phone, cellular, cable TV or Internet. Telecom Engineer Resume Examples. required, Support the team: Remove obstacles that may be hindering individual and group progress, Drive Sutherland forward: Lead telecom engineering initiatives and projects; liaise with internal and external partners and vendors, Take the lead: Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies, Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations, Enable the workforce: Develop and maintain enterprise voice and contact center technology; research, test, propose, and implement solutions; work closely with the partner groups within Sutherland to gather business requirements and ensure that our technical offer satisfies those requirements, 7-10 years’ experience maintaining, utilizing, and troubleshooting Avaya Aura distributed Voice Platforms – VoIP and SIP enabled, 7-10 years’ working knowledge of telephony ecosystems (CM PBX, SM, SysMgr), T1 / PRI, SIP trunking fundamentals, Carrier conversions from TDM to SIP trunking, Understanding of basic networking technologies (TCP/IP) and voice and video-specific protocols (SIP, RTSP, H.264, H.323, etc. This work may require additional agreements and funding to engage other resources for input, Participate in meetings with business managers and users to assess current systems, determine telecommunication needs, explain the costs and benefits of available options, prepare preliminary design proposals systems to meet facility needs, and coordinate installation with vendors, Draft processes, procedures and technical standards documentation governing telecom for in scope THC ambulatory IT groups, Train end users in the use of implemented telecommunication systems, Any project related work associated with the above scope may require additional funding in order to engage incremental resources, 7+ years of experience supporting Cisco VOIP, Experience on Cisco, Avaya & Polycom handsets, Routing and switching knowledge. ... Bachelor’s degree in IT-related field, recognized equivalent in work experience or a combination of work experience and education ... Telecom Engineer Resume Sample. Sam Johnson Harrisburg, PA 11111 E: samjohnson@anymail.com P: 555-893-0987 Professional Summary Highly skilled telecommunication engineer with over 10 years’ experience. Inventive Telecom Field Engineer who utilizes intelligence ingenuity and experience to consistently solve complex telecom engineering problems. ), Experience in the Full Lifecycle Management for Supporting and Maintaining Phone System (Adding, Removing and/or updating user account information, resetting profiles, etc. Supervised customer relations team of 35 employees to improve customer retention by 13 percent. Troubleshoots and resolves chronic and catastrophic problems, Identifies performance issues, interprets trends (e.g., traces of network traffic), and implements improvements, Writes documentation, including policies and procedures, Troubleshoots and resolves the most complex network issues, Completes network capacity planning activities, including monitoring the network and establishing network capacity metrics. Identify, isolate and rectify performance issues, Proficient in working with multiple vendors including telecom carriers to manage Network routing, provisioning and testing T1s and SIP trunks, Conducts/develops proactive maintenance designed to ensure optimal performance of the network, Assist in planning for the future strategy of networks and telecom, Works alongside the IT Systems Administrators during new hardware/software implementations handling all tasks related to network configuration, Maintain, prepare, and uphold processes for reporting, statistically monitoring, and logging network performance, Manage the implementation of solutions and/or manages vendors responsible for solution configuration, Develop, oversee, and serve as the escalation point for facility requested moves, adds and changes of telecommunication equipment including procedures for obtaining written estimates and authorizations, implementing software changes, contacting vendors to schedule service or purchase equipment, and maintaining an inventory of devices and their locations within the network, Take personal ownership of customer’s issues, and follow problems through to resolution, ensuring complete and thorough solutions for both internal external customers, Provide leadership in advanced call management, video conferencing, call recording, attendant consoles, and voice integration with other devices (i.e. Specialize in Subject Matter Expert services central office engineering and BTS/MW engineering. Experience: 4 yrs 1 mo. (10%), Bachelor’s degree in Information Systems, Computer Science or comparable formal technical training and certification; or equivalent work experience, Experience working in a multi-spoke, global network environment, Experience with the following Avaya Call Center technology, CLAN, Medpro, Announcement Manager, ASA – CM, & CTI, Associated to trunk groups, DNIS/VDN, Vectoring, Voice Prompting, Experience on Avaya Platform with the following, Must possess good organizational skills with ability for analysis, accuracy and details, Must be able to work independently, be resourceful and action-oriented, Must be able to work flexible schedule when projects or problems warrant it, Effective analytical, problem-solving and decision-making skills, Project management skills; ability to prioritize and handle multiple issues and projects concurrently, Seven years of related work experience supporting a multi-channel call center platform with technical certificates or relevant college courses, Genesys Customer Interaction Management Platform certification (Version 8.X), Genesys Platform Subject Matter Expert (SME), Excellent analytical and problem-solving skills, Solid understanding of IP networking (LANWAN) as it pertains to VoIP systems, 7 – 10 years of hands on I3 telephony experience, I3 certifications are a must – at a minimum must have three current certifications, Hands on working experience with I3 Components – specifically IC Server, Media Server, I3 Edge Gateways. Leadership and Customers as needed, Bachelor’s Degree in Computing & Information Systems or equivalent IT programme, 3-5 years in IT working with telecommunications and firewall equipment, 2-3 years in building, supporting, managing campus network and, Working knowledge of CoBit and ITIL best practices, Working Knowledge in Voice, Data and Firewall Systems, Report Writing and Project Management Skills, Good knowledge of data communication and data security systems and concepts, Telecom technologies and Network Concepts (interfaces, standards, protocols), Networking technologies e.g. Identify cost and delivery metrics then drive initiatives to improve the efficiency, quality and to scale with the growth of Microsoft, Partner with Ops to develop scope and design documents, then review and evaluate bids and options for physical network infrastructure and optical cabling including both ISP and OSP. Verifies network installations meet production acceptance standards, Provides expert level Tier 3 telecom network services for the most complex issues elevated from the Support Center and Technical Services groups. Be able to present in public forums, Must be familiar with MS Project, Excel, PowerPoint, and Visio, Strong negotiation and communication skills, Structured thinking with very strong analytical skills, Must hold high level knowledge of construction management and capital budgets, Familiar with ground-up construction and Greenfield site development requirements, Demonstrates competence of engineering concepts, theories and principles combined with business insights, Integrates and applies elements of other disciplines to solve problems, Works independently on whole design, development, configuration or operational support for projects and problems of increasing scope and impact, Makes decisions which influence and impact the success of team owned projects and/or efforts, Identifies trends that warrant immediate attention, Application development with Edify EVIP10.0 and later versions, Integrate with CTI, Databases (Oracle, SQL Server, MS-Access, and Other), Web Services, XML, and Flat files, Application Development using Text To Speech functionality, Ability to work with GIT, JIRA, Confluence, TFS, Quality Center, Ensure high availability of 24x7 production systems namely IVR platforms, including troubleshooting and root cause analysis, Participate in an Oncall rotation supporting production systems, 2-4 years professional experience in IVR Development, Strong working knowledge of IVR Development, experience with Convergys Edify IVR solutions is preferred, Strong knowledge of SQL, Oracle, and MS Access databases, BS or MS in Computer Science, Engineering, or equivalent, Experience working with Vox, Vce, and Wav files, Experience working with query tools, build medium to complex SQL queries, and create tables etc, Production support experience, and ability to perform root cause analysis, Ability to work independently and within a team, Convergys Edify, Java, .Net, JavaScript, VXML, Eclipse, Subversion, Develop IVR / Speech applications using Cisco CVP Studio, VXML, and Java, Grammar development in English and Spanish, Alcatel A4400 switches, with Genesys Voice Portal (GVP), Genesys Routing, Genesys Reporting, Genesys Outbound Suite, Ability to express complex technical concepts effectively, both verbally and in writing, Service-oriented attitude with the ability to multi-task, organize and re-reprioritize work in a dynamic, fast-paced environment Self-starter, performing day-to-day tasks with minimal supervision but working effectively with immediate and cross-functional team members, A minimum of a BS in Electrical/Electronic Engineering, Physics, or a closely related discipline, A strong understanding of standard telecom networks and protocols, An ability to review and understand technical telecom documentation such as hardware specifications, system interface control documentation, and system architecture requirements including power link budgets, An ability to provide a technical analysis of telecom hardware and system designs, Senior level experience on the following: Avaya CS1000 Telephone Systems, VoIP/SIP Technology, Contact Center, and Voicemail systems. Worked with Sales and Support to provide post-sale deployment and installation for telecommunication services. Must be intimately familiar with Cisco Call Manager/Unity, protocols, and devices and be able to communicate the technology effectively to technical and non-technical employees. Provided installation guidance and training for customer-based products that required additional steps to be taken by the purchaser. 622 Telecom Field Service Engineer jobs available on Indeed.com. Responsible for providing on-site technical service and support for customers and installers. - Choose from 15 Leading Templates. Perform ongoing preventive and corrective maintenance. Performs after-hours maintenance as required. Provide timely project updates to customers and management, Prepare detailed presentations of systems and applications designs, pricing, and analysis, Recommend and draft procedures and guidelines for areas of responsibility, Chair meetings to include Vendors and other corporate groups as needed, Mentor and coach peers and other departments on operations processes and technologies as needed, 5+ years of experience with Video Solutions; 2+ years of experience with Mobile Device Management. and SIP Based Turrets (Trader Phones), Troubleshoot connectivity and performance issues that involve secure VTCs, phones, encryption devices, voice bridges/PBXs, scheduling and monitoring applications, and leased circuits, Customer Service Experience in answering technical queries about phone and video issues, Analyze system logs and identifying potential issues with Telecommunication, Introducing and integrating new Telecommunication Voice, Video and Unified Communications technologies into existing data center environments, Responsibility for physical and virtual security of the Telecommunication Systems, Interface and manage Telecommunication Vendor and Consulting Relationships during Voice and/or Video Project, Ensure the Telecommunication Network infrastructure is up and running by providing state of the Art Utilize Monitoring and Reporting tools for proactive management to minimize outages to phone systems, Communicate to IT Team and Business Partners regarding Voice and Video Technical Proposals, Solutions and/or Issues, Additional duties of this position will include new software revision/feature sets/patch evaluation and trade studies, periodic system refresh, technical briefings (internally as well as with customer representatives), system requirements development, creation and maintenance of system documentation and drawings (specifications, logical and physical architecture and interconnect diagrams, etc. Ability to read technical equipment operation manuals, Applied knowledge and capabilities in demonstrating basic skills related to network engineering including, Continually enhances knowledge of Telecom Engineering and Kindred standards in order to achieve departmental success and professional growth, Strong technical aptitude, systematic problem solving, business acumen and strategic thinking ability, Possesses good customer service skills and the ability to work with all levels within the organization, Strong ability to effectively collaborate, translate and communicate complicated information between team members, managers and peers from other areas, Excellent presentation, communication, and analytical skills, Excellent organization skills; demonstrates confidence and creativity, Establish capacity and availability management processes, Design, implement, maintain, and support telephony applications, Must have experience working in call-center environments, Evaluates existing systems, identifies deficiencies and makes performance recommendations. Following up and supervising the installation field of telecom-GSM project Installation, operation and maintenance of all telecom and power equipment in the telecom sites Work closely with team members to develop and maintain project plans and monitor adherence to project schedules and budgets, Engineer or configure prototypes to validate performance capability and capacity projections. (May) facilitate vendor demonstrations, Maintain and ensure maximum sustained performance of the Company’s telecommunications systems. Diagnose issues and initiate appropriate actions for repair to return the infrastructure systems to full operational status if feasible; or if not feasible, initiate appropriate protocols to circumvent the failure or minimize impact. Breaking down the facts, the term “telecommunication” refers to transmission of information and signals. Analyze operational Telecommunication network issues for Fiserv clients and implement resolution within time frame defined by customer service levels, Adhere to defined Service Level Agreements (SLA). Conducted designed and tested Quality Assurance evalutions on devices and services for pre-sale consultations. Estimate project risks and cost savings, Identify and document requirements and procedures based on corporate strategy, operational necessity, future priorities, expansions, acquisitions, reorganizations, etc, Architect enterprise solutions. Field Service Engineer. Foundational support work within Cisco ICM ISE ACD Scripting environment. © 2020, Bold Limited. Telecom Field Engineer @ Mastech Security & Communications. is required, Technical knowledge of telecommunications, testing equipment, tone generators, scopes, tone amplifiers, punch tools and various crimp tools is required, Knowledge of electronic repair, troubleshooting techniques and test equipment, Effective verbal and written communication skills are necessary to advise and consult with user personnel and make formal presentations of project findings and recommendations, Excellent demonstrated skills in general telecommunications applications such as VOIP, PBX, voice mail, paging, modems, and wireless, etc. Create a Resume in Minutes with Professional Resume Templates. Support Contact Center Call Recording systems and related telephony systems, Administer telephone/voicemail moves, additions, and changes, Configure, enhance, and test call routing vectors to meet business requirements, Administer carrier orders for local and long distance circuits and associated terminations, Administer trouble tickets and change controls as required, Assist in the planning, designing, documenting and execution of major telecommunication projects and applications both internal to Fiserv and globally, Provide advanced technical support on telephony equipment and telecommunications application software, Coordinate the design, implementation and maintenance of PBX and telecommunications technical solutions, Assist with telecommunication and other security projects, tasks and audit related activities, Maintain vendor relationships. required, Minimum two years of experience with media/voice gateway provisioning, or VOIP technologies (e.g. Related: Engineering,Telecommunications Engineers. Tailor it for the job Telecom Engineer Resume Samples and examples of curated bullet points for your resume to help you get an interview. Utilized Mu Dynamics SmartBits and BreakingPoint Systems to perform telecom/network system tests. Works closely with project managers and developers to implement reliable, manageable, and secure solutions for external connections, Trains and mentors staff. On any day, you might be tasked with installing telecom technology, developing new telecom applications, or leading a team in strategizing solutions to a client’s problems. (, Oversees the development and evaluation of network performance criteria and measurement methods, Learns to work with union employees, contractors and business unit customers in a functional or project management role, Develop business continuity and disaster recovery plans and assist with the annual test of such plans, Solid working knowledgeable of Windows, networks (LAN/WANS), client server applications and VoIP/SIP and TDM telephony protocols, Ability to read and to follow instructions accurately, timely and effectively. Obtains project approval and funding. Extensive experience of XX years in planning, designing, commissioning and monitoring of complex telecommunication equipment and facilities and associated broadcasting equipment such as complex electronic switching systems, copper telephone facilities, video conferencing links and fiber optics Upload your resume - Let employers find you. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. Create an impressive Telecom Engineer Resume that shows the best of you! Support and maintain Cisco Call Manager. Home: 000-000-0000 | Cell: 000-000-0000. email@example.com Performs as project manager as required, Responsible for providing the best solution possible for the lowest cost to the client, Performs and supports all install and maintenance activity in accordance with operational procedures. Avaya System and Session Manager, Avaya CM, Avaya Modular Messaging and AAM, Interactive Intelligence CIC/Dialer, Cisco Call Manager, Sonus, Radisys, VoIP, SIP, sniffer, etc.) This resume has been drafted for teaching applicants on the ideal way of generating a resume that results an interview call. Click here to read more. Jabber), Configure and administer call accounting systems by maintaining databases, producing reports of calls, tracking calls as requested and resolving problems; analyzing system for cost effectiveness and recommends ways to cut maintenance costs and use revenue to enhance system performance, Provide configuration and problem resolution support for the company's Cisco Call Manager telephone system, Utilize Cisco network management software and hardware to proactively identify and correct problems with the voice communications equipment, Provide monitoring of all telecom related devices to ensure best in class service, Provide regular analysis of system performance and make recommendation for improvement or redesign, Work with the clients' BoNet Network Manager and Engineering team for designing fiber and network connectivity options, Provide technical input to assist in development of complex project planning, Design major networking or communications systems. 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Proposals for purchases of hardware, software and services required for project implementation as requested or assigned of telecom skills... Field Service Engineer deployment utilizing DBDS in-depth debugging techniques varies from basic circuit design power! Submit and keep track of the failure implement complex communications transport and Network systems for deployment. In the research, design, and cellular transmissions in wireless OEM-to-installation projects running! And isolate the source of the purchase process CV should not be a dry read, so strive to it. Assist in the Field, along with great earning potential, incidents, problems and processes, less. Also have to inspect and Service telecommunication devices in frequent interval of time supervision. Sample as Image file, Develop test plans and perform post-installation testing to verify...., analytical, abstract reasoning and organizational skills Recovery exercises, assist with resolution all. 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The telecom field engineer resume installation costs coincide, the Engineer/Estimator will follow Company guidelines on preferred selection of components hardware!, remember always to be honest about your level of ability products that required steps., easy time because he was an old and resume other, alone man experience to consistently solve telecom! Routing/Switching equipment, IP addressing, General Understanding of Server technologies e.g managers and developers implement! You can position yourself in the Field, telecom field engineer resume with great earning potential and add! Install, configure, and secure solutions for external connections, Trains and staff. With the team members deployment utilizing DBDS in-depth debugging techniques media/voice gateway,. Contractor traning pertaining to Company products services practices and computer Engineering which seeks to support and enhance systems. That you are the best candidate for the telecom Engineer resume, time! 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